Every Fish-Mox order ships from our U.S. warehouse in West Plains, Missouri. Orders are processed the same day or the next business day, and you get a tracking number by email as soon as your package leaves.
Where we ship
We ship within the continental United States only. We can't ship to Alaska, Hawaii, Puerto Rico, or APO/FPO/DPO addresses.
Check your shipping address carefully at checkout. We can't change the address once an order is placed.
Shipping options and delivery times
| Option | Carriers and services | Cost | Estimated delivery |
|---|---|---|---|
| Standard | USPS Ground Advantage, UPS Ground | Rate shown at checkout | 3 to 7 business days |
| Expedited | USPS Priority Mail, UPS 3 Day Select, UPS 2nd Day Air | Rate shown at checkout | 1 to 3 business days |
Most orders arrive within 1 to 7 business days after shipping, depending on the service you choose.
Lost, stolen, or damaged packages
We recommend adding Route Package Protection in your cart. With Route, you can get a replacement or refund if your package is lost, stolen, delayed, or damaged. File a Route claim and Route resolves it directly. You can read Route's coverage policies before you buy.
Once a package is handed to the carrier, Fish-Mox is no longer responsible for it. If you declined Route, file a claim with the carrier (USPS or UPS) using your tracking number. We'll send you the tracking details and carrier contacts you need, but we can't refund or replace uninsured shipments.
Canceling an order
You can cancel within 30 minutes of placing your order for a full refund, as long as it hasn't shipped. Once a tracking number is issued, we can't cancel, change, or refund the order.
Returns: all sales are final
Every product we sell is a fish antibacterial, and all sales of antibacterials are final. We can't accept returns or exchanges, or issue refunds, on these products. This keeps every bottle we ship sealed and traceable from the warehouse to your tank.
We make exceptions only when:
- You received a different product from the one you ordered, for example amoxicillin instead of doxycycline.
- There's a verified manufacturer defect, such as a broken seal on arrival or a crushed bottle.
In either case, email support@fish-mox.com as soon as the package arrives, with your order number and a photo. We'll send a prepaid return label and ship a replacement at no charge. If a replacement isn't available, we refund your original payment method in full.
Packaging and label changes
Manufacturers update bottle shapes, cap colors, and label designs from time to time. Product photos are for reference, and a package that looks different from the photo isn't a defect or a wrong item.
Returned and refused packages
If a package comes back to us because of an incorrect or incomplete address, or because it wasn't claimed or was refused, we refund the merchandise minus the original shipping cost and a $6.99 return fee. If you'd like it reshipped instead, you pay the new shipping charge.
How refunds are paid
When a refund is approved, we credit your original payment method within 7 to 10 business days. If you don't see it after that, check with your bank or card issuer first, since posting can take a few extra days, then contact us.
Questions
Email support@fish-mox.com with your order number and we'll help.